FWHS takes measures to protect health and safety due to COVID-19

At Fort Worth Housing Solutions, your health and safety are our top priorities. As the outbreak of COVID-19 continues to impact our area, we are taking precautions to limit in-person interactions as recommended by the Centers for Disease Control and Prevention (CDC) .

The FWHS administration building is closed to the public due to the COVID-19 pandemic. Many team members are working remotely or on staggered schedules, and response times may be delayed. Please visit www.fwhs.org for information about the measures we are taking to promote the health and safety of our residents and staff.

Questions may be emailed to customercare@fwhs.org. Frequently Asked Questions for HCV participants.

Clients may mail documents to the FWHS office or drop them off in the Drop Box located outside the Administrative Building. Clients may report any reduction in income by using this simple form.

Please call the FWHS Resident Hotline at 817.333.3452 for the latest information.

Guidance for Landlords, Tenants to Avoid Evictions

The federal moratorium on evictions under the CARES Act expired July 25, 2020. But Fort Worth Housing Solutions and the U.S. Department of Housing and Urban Development are encouraging our residents and landlords to work together to make sure that outstanding rent balances are paid and individuals and residents have every opportunity to keep their housing during these difficult times.

The moratorium, adopted in response to the COVID-19 pandemic, allowed tenants to avoid eviction for missed rent payments in April, May, June and July 2020 while requiring tenants pay the full amount owed by July 24, 2020. Unpaid balances can cause hardship for both landlords and tenants who now owe larger balances.

If you are a tenant with an unpaid rent balance, here’s what you can do:

  • If you have lost a job or had your hours reduced, report your reduced income to FWHS immediately so that a rent adjustment can be made following our normal process. Notify us through this simple, online form: https://www.fwhs.org/income-reduction-notification-covid-19/
  • Ask your landlord if you can set up a repayment plan in addition to your monthly rent that allows you to catch up on missed payments.
  • Ask your Fort Worth Housing Solutions housing counselor if you are eligible for a minimum rent exemption. It’s not guaranteed, but Public Housing Authorities like Fort Worth Housing Solutions are required to provide minimum rent hardship exemptions.

If you are a landlord with tenants who owe unpaid rent:

  • Reach out to your tenant and ask why he or she has fallen behind. Some families may have mistakenly believed that they did not have to pay rent during the moratorium. If language is a barrier, download HUD’s guidance published in 21 languages at https://www.hud.gov/program_offices/public_indian_housing/covid_19_resources/flyer_other_languages.
  • If the tenant has lost income, ask them to contact Fort Worth Housing Solutions so our team can help them report the change and identify additional resources.
  • Remember that the moratorium stipulated that tenants may not be charged late fees or interest for missed payments in April, May, June and July.
  • Set up a tenant repayment agreement with reasonable payments spread over time.

If you are unable to resolve the issue, contact Fort Worth Housing Solutions at customercare@fwhs.org so that our counselors can contact the tenant and assist.

HUD has published an online Eviction Prevention and Stability Toolkit” to help keep families in stable housing and reduce economic hardships due to the coronavirus pandemic.

HUD’s Tenant Brochure can be distributed to tenants to prevent eviction for non-payment of rent. This document also includes helpful updates on COVID-19 information and safety concerns, Violence Against Women Act (VAWA) protections, and resources related to tenant needs.

HUD’s Housing Choice Voucher Landlord Flyer encourages landlord to coordinate with their local housing authority and engage with their tenants before an eviction occurs.

For additional questions, email us at customercare@fwhs.org.


Until further notice, we have implemented the following precautions:

  • Suspension of Notices to Vacate and lease violations
  • Suspension of transfers, move-ins, move-outs
  • Suspension of routine work orders
  • Work orders will be completed on an emergency basis only
  • Suspension of house-keeping inspections
  • Suspension of food distributions
  • Suspension of late fees
  • Suspension of all resident activities
  • Closure of all property management offices and community rooms
  • Existing repayment agreements will be extended
  • Recertifications and interim recertifications will be completed at a later time
  • Rent payments for Butler residents should be either mailed or dropped off at the main office drop box, (1201 E. 13th St.).
  • Rent payments for Cavile residents should be either mailed or dropped off in the office drop box at Cavile.
  • For rent payments, you must include your account number on money orders and keep the money order receipts.
  • Pest control services will be conducted on the exterior of buildings and common areas and will be temporarily suspended inside resident units

Residents should email questions to publichousing@fwhs.org.  Butler residents may call 817-335-4091. Cavile residents may call 817-534-6641.

Residents can call the Resident Hotline at 817.333.3452 for the latest information.


Please visit your community’s management office for information about the measures your property is taking to protect the health and safety of tenants.

COVID-19 Essential Resources

City of Fort Worth information:

Tarrant County information:

 Texas Department of Health and Human Services
This page includes prevention tips, case counts, country trends and other Texas news about coronavirus:

The Centers for Disease Control and Prevention
The U.S. repository for coronavirus (COVID019) information:

U.S. Department of Housing and Urban Development
COVID-19 Resources for HUD programs, clients and employees: